Here at BTC we have many goals that involve making the world a better place. To accomplish some of these goals we help our employees focus on their own life goals, both short and long-term. In turn, our employees help the customers focus on their goals both in the product and level of perceived care. Striving for customer service excellence is one of our top priorities and involves employees treating the customers as if they were more than “just a customer”. Our customers come to BTC for the great smoothies, but also for the great attitudes, smiles, and general upbeat warmth. We try to learn and remember at least one new customer’s name and life story each day. Business is about more than merely robotic quotas and number crunching, it is about making both yourself and others around you truly happy, that is what we attempt to do every day at Bubble Tea Company.
Bubble Tea Company has maintained and grown a culture of very close customer interaction with the employees. The customers that frequent BTC do so because of a feeling that it is “a place where everybody knows your name” (cue the music). While providing quick, friendly, and efficient service during busy times, the slower times are when the culture of BTC really shines. A spare moment is a great time to enjoy the BTC cultural approach by chatting with the customer.
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